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Event Details
Member Service (and Sales) Excellence
Hugely successful, when delivered by Kevin Cahalane in 2009, this popular workshop offers you great training in every aspect of member care and engagement as well as a new component – Membership Sales (turning suspects into prospects, turning prospects into members, turning first year members into long term advocates) – for anyone who deals with members, coordinates membership, leads a member services team or has responsibility for ensuring long term member retention. Book now!
A one day (8.30am – 4.00pm) workshop in the following cities:
• Adelaide, Wednesday 17 February 2010 Completed
• Brisbane, Wednesday 9 June 2010
• Sydney, Thursday 10 June 2010
• Melbourne, Tuesday 15 June 2010
Venues .
BDO Offices
Brisbane Level 18, 300 Queen Street
Sydney Level 19, 2 Market Street
Melbourne Level 30, 525 Collins Street
* All participants will receive, with our compliments, ‘The Membership Stimulus Package’ which includes:
• A 16 module Member Service Excellence Training Program – a complete training program, yours to brand, alter, edit, print and run!
• Coaching Excellence – a guide to ongoing skills development for your team.
• A complaints management system – everything you will ever require.
• A set of templates and tools for developing an internal ‘culture of excellence’ – for total member satisfaction.
This package is valued at $270 – your with our compliments. Book today!
Fees:
Non-Member Rates:
AU$449 for 1 – 2 participants / $399 for *3 + participants from the same organisation (GST incl).
* To book 3+ participants from the same organisation please use the Discount Code - MULT
Member Rates:
AU$349 for *1 - 2 participants / $299 for **3 + participants from the same organisation (GST incl)
*To access Members Rates for one or two participants please use the Discount Code - MEMB
** To Book 3+ Members please use the Discount Code - MEMBMULT
Where
Capital City CBD locations
Australia
Hosted By
Not-For-Profit Network & Membership Growth Club
'Your Trusted Partners in ChallengingTimes'